RETURN POLICY

We hope you love your purchase! If not, we are happy to work with you. 

Items are eligible for return if:

• All items are unworn, unwashed, unaltered and have the original tags still attached
• Items are shipped back or returned to the store within 14 days from the original purchase date
• All items are free of makeup, deodorant, perfume, or other stains
• Sale merchandise, swimwear, intimates and consumables are a final sale

For online returns, please contact us at info@shopsurpriselily.com to request exchange/return. Once approved, items must be shipped back to our location within 5 days of initial contact. Items must be in brand new condition, unworn, unwashed and free of any odor. We reserve the right to refuse an exchange should condition of item not be in new condition. You are responsible for paying for your own shipping costs for returning your item.

Returns address:

Surprise Lily Boutique
1386 Bardstown Road
Louisville, KY 40204